Cliniques Universitaires Saint-Luc

Emergency Phone Number

02/764 16 02

Address

Avenue Hippocrate 10

1200 Brussels

General Phone Number

02/764 11 11

Admission Phone Number

02/764 13 21

02/764 15 21

Website Access

http://www.saintluc.be/en/information/access-by-car.php

Neonatal Intensive Care and Non Intensive Care

The Neonatal Unit is located on the 9th and 10th floor of the hospital.

Neonatalogy Unit Team

Doctors (neonatologists, paediatricians, psychiatrist) wear green coats.

Nurses (white dress)

Nursery nurses (white dress with blue edging)

Administrators (white coats with green edging)

Phisiotherapists ( white jacket)

Nutritionists

Social workers advise families with financial problems, social security, etc.

Psychological support team (psychologists, paedopsychiatrists)

This Unit admits premature babies (born around 24 weeks of gestation and babies with acute diseases (digestive tract diseases, diaphragmatic hernias, urinary system diseases, etc.)

Children born with a cardiac disease are treated in the Intensive Care Unit.

The Neonatology Unit admits between 300 and 350 children a year. Among them, about 100 children were born at less than 32 weeks of gestation and 80 children were born weighing less than 1500 grams.

Registrar

Professor Christian Debauche

Administration Phone number

02/764 13 00

Fax: 02/764 89 10

Visits

Parents are welcome 24 hours a day, except during the doctor's team visits (3 times a day)
See information desk

- from 7am to 7:30am

- from 1:30pm to 2pm

- from 8:30pm to 9pm

Monday and Friday between 11am to 12pm.

Doctors and nurses will keep parents informed about the child's progress and answer any question.

Other Visitors

Relatives and friends are welcome every day between 4:30pm and 5:30pm and from 6:30pm to 7:30pm. They must be accompanied by one parent (maximum 2 people at the same time).

Stay of the parents at the hospital

On the Unit 96, Neonatalogy and Paediatric Intensive Care Units : wards only, no possibility for the parent to stay overnight.

On the Unit for Children under 2 years of age: possibility of a "parent and child room" (room for 2 children costing € 20,11  per day. This additional covers the bed and the breakfast (to be taken at the cafeteria).

Each room has a campbed, reclining chair and a shower. The other parent can stay at the gest house"Roseau"

On others paediatric Units for older children (over 2 years old), parent cannot stay overnight except in special circumstances. The possibility to have a private room will be discussed with the doctor and depends on the availability.

Bathroom or shower

Each "parent and child" room has a shower and a toilet.

Meals for the parent

No meals will be served for parents in the room but several possibilities to eat within in the hospital grounds: snacks, restaurants, sandwich bar...

The guest house for parents "Le Roseau" has cooking facilities.

Guest House "Le Roseau" Phone Number

02/764 92 02

This guest house welcomes the relatives of the patients wishing to stay during the hospitalization or their child.

A receptionist and a night warden are on duty for urgent calls.

Cost : €18,50  per person and per day (bed and breakfast). Discount for the second member of the family. Down payment on arrival. Possibility to claim with certain Insurance Companies.

Opening hours :

Monday to Saturday : from 7:30am to 10pm

Sunday : from 8am to 10pm.

Address

Place Carnoy 12

1200 Brussels

02/764 20 50

leroseau@uclouvain.be

Shopping and facilities

Cash point in the main hall of the hospital. Also shops, library, bank and restaurants. You can find numerous shops and restaurants on the hospital grounds.

Access to Internet in the hospital. The priority will be given to students, according their school needs.

By Car

From the E40 (motorway Moège) : take the exit 20 (Kraainem)

From the Brussel's Ring (East) : take exit 2

From the centre of Brussels:

Take the Boulevard de la Woluwe, then the Avenue Hippocrate and folllows the signposts "Hôpital UCL-Saint-Luc"

From the National Airport Zaventem, follow thesignpost "H-UCL-St-Luc" (about 6 km).

By Public Transport

Train

From Brussels Central Station, (all international lines except for Paris - London): take the underground line 1B direction "Stockel" and stop at "Alma" Station.

From Brussels Midi Station "Gare du Midi" (TGV, Eurostar):take the line number 2 direction Simonis and stop at Arts-Loi, then the underground line 1B direction "Stockel" and stop at "Alma" station.

Underground

Line 1B direction "Stockel": stop at "Alma" station

Car Parks

Car parks "City parkings" (private company) : 1€/hour - €5/day. Possibility of 1 or 2 week pass.

Registrar

Professeur Gaston Verellen

The Paediatric Department of the "Cliniques Saint-Luc" offers consultations with specialistsfrom all fields.

Administration Phone Number

02/764 13 00

Infrastructure

There are several paediatric Units according to the age of the child and/or its medical need. There is also a Neonatalogy Unit (N*) and a Paediatric Intensive Care Unit

To contact a specialist, please refer to the website www.saintluc.be.

Specification of the Paediatric Department

A play room is available on each different Paediatric Unit. There is also a "snoezelen" room on the 8th floor for the children who whish to relax. This room is separated from the play room by a glass screen, has a water matras, a luminescent glass column with little fish, soft lights and the scent of aromatic oils. The handicapped or sick child can experience some rest in quiet surroundings.

Activities on the Unit

The educational team proposes numerous activities to the child and their parents : playing, creating or simply meeting. The team will visit the children who are not able to leave their rooms. Other volunteers visit the Units: storytellers from the Hopi'Conte Association, clowns Payoyo and Trot'inette and musicians from the "Une Note pour Chacun" Association.

On Wednesdays and Saturdays between 2pm and 5pm, the "Arcadie" Association runs a creative workshop for the brothers and sisters of hospitalized children.

General coordinator for activities in Paediatric Unit : Martine Delrée 02/764 81 08

Visits

Parents are welcome any time with some restriction formedical reasons.

Family :  children under 15 years are not allowed to visit patients (risks of contamination).

Visiting hours : from 1pm to 3pm and from 5pm to 7pm.

Visits on the Intensive Care Unit

Any time from 11am depending on medical conditions.

Phone

An outgoing line is available in each room. Dial 66 then the personal code that you received on your arrival, then #.

There are public phones at different places in the hospital.

Be aware that phone calls are expansive and will be added to your bill. This charges are not refunded by the Mutual Insurance nor any other insurances.

To call a patient

For private rooms, or 2 bedded rooms, dial 02/764 0 followed by the digits of the patient's room. On ward, your number is indicated on your phone.

Television

Each room has a television free of charge.

Loan of books

Children can find books on their Unit.

Psychological support

Several psychologists help families on the Paediatric Unit.

Intercultural Mediation

Semra Morgul : 02/764 15 82

semra.morgul@uclouvain.be

Complaints settlement

Piet Vanormelingen

02/764 11 26

piet.vanormelingen@uclouvain.be

Spiritual support (religious and non religious)

Differents religions are present in the hospital : catholic, protestant, orthodox, islamic, jewish. You can also receive an civil help.

The "Carrefour Spirituel" is located at the ground floor : 02/764 11 89

Chapel

The chapel is situated at the first floor.

Social Department

Head Social worker

Jean Desbeek : 02/764 15 80

jean.desbeek@uclouvain.be

Contact the Service to reach the social worker of your unit.

02/764 15 82

Opening hours : from 1:15pm to 5pm.

The Social Department is located at the ground floor.

Social workers team

Mrs. Dominique Adam : maternity, neonatology

Mrs. Catherine Bouvy : paediatric cardiology, general paediatric (Sleep unit, endocrinology, diabetology, gastro-enterology, nephrology, ophtalmology, pneumology), paediatric surgery (orthopedic surgery, urology, abdominal surgery, ano-rectal pathologies, clef lip and palate, plastic surgery, otolaryngology)

Mr. Stéphane Chapelle : "convention autism"

Mrs. Caroline Compère : hepatic transplants

Mrs. Anne-Sophie De Bruyne : hematology, paediatric oncology, day hospital

Mrs. Anne Mathy and Cécile Mathot : paedopsychiatry (KaPP Department)

Mrs. Marie Noël : "Convention Metabolism"

Mrs Astrid Perron: neuropaediatry ("convention IMOC", "Convention Spina-bifida) - "Centre des Maladies Métaboliques" (center of metabolic diseases)

Mrs. Amandine Wautie : Reference center for mucoviscidose

Associations

SOS Enfants-Famille

Stéphane Chapelle

Hélène T'Kint

Chantal Messian

02/764 20 90

Volunteers

They help families and members of the hospital

02/764 90 01

School organization in the hospital

The school "L'Escale" allows to the hospitalized children to follow lessons adapted to everyone.

Activities are taking place in the units and in the day hospital, in the class room or at the bedside for children who may not move.

Teachers are present during the week for nursery, primary and secondary levels. The lessons are free of charge.

Visit school website

L'École L'Escale

02/764 47 99

Avenue Hippocrate, 10 boite 8510

1200 Brussels

escalestluc@tiscalinet.be

Directeur : Christian Lieutenant

Patient billing

Advisor : Mr. Yves Genot

Hospitalized person: 02/764 15 49 - 02/764 15 41

Ambalutory patients : 02/764 15 42

Opening hours : office hours

Down Payment and deposit

For planned hospitalizations, the "Planification Service" will indicate the amount of the first down payment, according the choice of your room and the hospitalization period.

At the arrival, the deposit is €90

In cas of emergency hospitalization, the Admission Service will indicate the amount of the down payment.

Service of plannification: 02/764 15 31

Admission : 02/764 13 21 - 02/764 15 51

Temporary invoice during hospitalization, updated every 7 days. The deposits are compulsory.

Litigation

Mrs. Dominique Gilson

02/764 16 67

To obtain credit facilities or other financial informations, ask the "Service of Litigation".

Opening hours : 02/764 15 45

Payment

Cash money (in the main hall of the hospital)