Etterbeek-Ixelles Hospital (IRIS)

Emergency Number

02/641 48 15

02/641 48 06

Address

Rue Jean Paquot 63

1050 Ixelles

Phone number

02/641 41 11

Admission Numbers

02/641 48 63

02/641 48 64

The Neonatal unit is located at the 5th floor of the hospital.

Phone

02/641 46 47

Secretarial Department

02/641 47 63

Head Department Doctor

Dr. Lê phu Quoc

Medical team

Neonatologists

Dr. Joëlle Goedseels (Head of unit)

Dr. Anouk Neuman

Dr. Fola Mouftaou

Nursing team

Ward sister : Micheline Namêche

9 paediatric nurses

2 Midwives

3 Staff Enrolled Nurses (SEM)

3 auxiliary

The unit has also 2 psychologist : Mrs. Anabel Piron and Pascale Degives who gives support to the parents during the antenatal, neonatal follow-up and in the maternity.

2 physiotherapist, Mrs. Bénédicte Guislain and Mr. Vincent Degueldre, are specifically qualified in the development of premature babies

A social worker: Mrs. Annie Struyf and 2 "medico-social" workers of the "Office National de l'Enfance" (ONE) and "Kind en Gezin" are available to assist parents.

Specifications of the Neonatology Unit

The Neonatal unit called N* is for premature babies born after 32 weeks of gestation or for babies needing special care. If born before 32 weeks or in need of intensive care, the hospital refers the baby to the Neonatal Intensive Care Unit of the CHU Saint-Pierre in Brussels or to the Queen Fabiola Children's University Hospital. Less often the hospital refers the child to the Erasme Hospital or the Cliniques Universitaires Saint-Luc. When possible, the mother will be transferred to the new hospital with her baby. As soon the baby comes out of intensive care, he/she returns to the Neonatal Unit of the Etterbeek-Ixelles Hospital for the end of the hospitalization in preparation for a safe return home.

One of the 2 Psychologists also works with the Neonatal unit of the CHU Saint-Pierre, facilitating the transfer back to the Etterbeek-Ixelles hospital.

The neonatal team encourages the parents to visit the unit beforehand to get used to the medical team.

The hospitalization duration of the newborn can vary between a few hours to a few days or weeks, depending on its medical state and progress. The team encourages parents to visit their baby as soon as possible and as often as they can. The team helps the parents to bond with their child by sharing the care, talking and holding their newborn who will recognize their voices in this new unknown world.

The Etterbeek- Ixelles Hospital has been recognized as "Hôpital Ami des Bébés" (Baby Friendly Hospital - see UNICEF website) since 2006. The Neonatal Team encourages breastfeeding and the kangaroo technique whereas you hold your baby close to your chest, skin to skin for period of time according to the medical status of your baby.

The Neonatal Team works with the NIDCAP program which helps to understand the behaviour and language of newborns, to assess their development and adjust the treatment to their personal needs and comfort.

The parents can phone to obtain information about their baby. They are welcome 24 hours a day.

A brochure available at Admission gives information on every aspect of the unit and the daily life of the baby: nutrition, care, progress, well being, hygiene, NIDCAP programme, etc.

The baby can leave the hospital when an incubator is no longer needed and the baby can be breastfed or bottle-fed. Technically the baby should reach at least the equivalent of 37 to 38 weeks of gestation and weigh about 2.5 kg.

Visits

To maintain the quietness around the baby, the unit allows only one visitor at a time, accompanied by a parent and for an hour maximum. Visitors must respect the same hygienic rules as the parents (compulsory use of a locker and hand washing). Visits are allowed between 2 and 4 pm and between 6 and 8pm.

To reduce the noise which is a stress factor for the premature babies, the medical team ask the visitors to wait in a "family room".

Except for the baby’s brothers and sisters, children less than 15 years old are not allowed in this unit.

Anyone who is unwell (flu, cold, diarrhoea, temperature, skin rash, etc.) will have to get an authorization from the medical or nursing team prior to visiting.

Phone

Available in each room. Pay a deposit at Admission to receive your personal code.

Rate: wards and rooms with 2 beds: € 2,50 day rent + €25 deposit to receive and make phone calls. If only receiving calls, €10 deposit.

Private rooms: rent included in the price of the room, minimum deposit of €10.

Phone rates: € 0,50 per unit When your deposit drops to €2,50, you will be notify for recharge.

To Call a Patient

Dial 02/641 8 followed by the room number.

Television

Wards and rooms with 2 beds:  3 € / day rent, 1 € / day after 16th day of hospitalization. Private room: rent included in the price of the room.

€ 50 deposit for the remote control payable at Admission. Deposit deducted from the final bill.

Fridge and microwave oven

Fridge in the playroom.

Microwave oven in the nurses’ kitchen who will warm up your dishes on request.

Loan of books

A well stocked library is available (ask the nursing team).

Psychological support

There are 2 part time Psychologists, one for the maternity and neonatal services, the other one for the paediatric service.

There is also a Psychiatrist, Dr. Bechhoff, specialized in children.

By Public Transport

Bus

Line 59 : stop front the hospital

Line 71: stop at "Place Flagey" or at "Square du Souvenir" (between the two ponds of Ixelles)

Line 95: in the "Avenue de la Couronne": stop at "Rodin"

Tram

Lines 23-24-25 : stop at "Roffian"

Line 81: stop at "Place Flagey" or "Rue de la Brasserie"

By car

The hospital is situated near “Place Flagey". From the “Boulevard General Jacques”, coming from the roundabout "L'Etoile", turn left into the Avenue “Emile de Beco”, which takes you straight onto rue “Jean Paquot”.

Car park

There is a small car park for disabled people in the hospital’s ground. For others there are parking meters on the street or free parking spaces further down the street towards Place Flagey.

General Phone n number

02/641 83 92

Head Department Doctor

Dr. Lê Phu Quoc

Outpatient Phone number

02/641 46 23

Ward Sister

Michèle Lardinois

Chief Paediatric Nursing Staff

Pascal Vandenhouweele

Specifications of the Paediatric Unit

The paediatric team is composed of 10 external Paediatric doctors for the outpatient department and hospitalization and 3 internal Paediatric surgeons.

This public hospital offers facilities for people and immigrants under the care of social services.

All diseases are treated in emergency situations.

The orthopaedic and haematologic departments are highly specialized (haemoglobinopathy). The unit works with many specialists (nephrologist, pneumologist, neurologist, cardiologist) in the outpatient and inpatient departments.

Children with oncologic disease, chronic kidney diseases or diabetes are transferred to the Queen Fabiola Children's University Hospital (Huderf).

Parents accompany their child to the door of the theatre room. Children stay the minimum time in the recovery room (while respecting the safety instructions) to rejoin the paediatric ward.

Invasive surgeries are done under sedation with EMLA (sedative cream) and MEOPA system (sedation procedure by nitrous oxide and oxygen equimolar premix gas).

Infrastructure

Big play room with floor mats for psychomotricity exercises.

The care room in the inpatient ward is adequately decorated for children.

The paediatric emergency rooms are separated from the adult’s ones and are designed for the young patients.

Activities in the Paediatric unit

“Hopi Clowns” visits once a week. Storytellers come to the child's bedside. A part-time teacher attends the child’s bedside and organizes activities every Wednesday.

Visits

24 hours a day for parents. The family is allowed from 12.30pm to 7.30pm

Phone

Available in each room by paying a deposit.

Rate: common room with 2 beds : € 2,50 a day rental and €25 provision for calling and receiving calls.

€10 for receiving calls only.

Single rooms : included in the fee.

Deposit of minimum €10.

Connection charges: € 0,50 each. When the reserve drops to €2,50, you are notified by phone.

To call a room

Dial 02/641 8 followed by the room number.

Television

Common room and 2 bedded rooms: 3€ per day for 1 TV set, 1€ per day after 16 days of hospitalization. Single room: included in the rental complement. € 50 deposit for the remote control (induction). Deposit deducted from the bill.

Fridge and Microwave

The fridge is available in the playroom

Microwave in the kitchen of nurses who will warm up dishes on request.

Loan of Books

A library is available (ask the nursing team).

Psychological Support

2 part-time psychologists are attached to the Service, one working on the maternity and neonatal unit, the other on the pediatric ward. The service also has a child psychiatrist, Dr. Bechhoff.

Intercultural Mediation

For information ask the Admission or the Unit Administrator.

The hospital works with mediators from different nationalities, used to work with the institution.

Complaint Department

02/641 47 60

Advisor for Etterbeek-Ixelles hospital :Mr. Depré

Spiritual Support (religious or secular)

Each advisor can be reached via the nursing staff.

Anglican religion

Mrs. Paulina Robbins van Rijn (en, fr, nl, de)

02/375 23 20

Catholic religion

Reverend Father Thierry Kervin

02/641 42 30

Nathalie Schula

Francis Dubois

Islamic religion

Imam Brahim Bouhna (Exécutif des Musulmans en Belgique)

0495/60 68 91

Jewish religion

Mr Bernard Job

02/537 49 69

Orthodox religion

P. Evangelos Psallas

02/736 42 86

Protestant religion

Christian Berckmans

02/332 04 77

Civil advisors

Jean Rigot

02/672 65 29

Nicou Bollu

Social Department

Advisor

Mrs. Struyf

02/641 47 45 - bip 2745

Paediatric Social Worker

Françoise Degee

02/641 46 88

Volunteers

"Les Amis du CHEI"

You can be contacted via the Admission Service.

School or Organization of Education in Hospital

Founded in the 80s, the local school "type 5B" is part of the district school of Etterbeek "Les Carrefours" and is headed by Mr. Vercruysse.

Two teachers, Mrs. Pascale Van Gerwen for the nursery and Mrs. Marie-Paule Henrard for the junior school give lessons from Monday to Friday in a large class room equipped with four computers soon to be connected to the Internet.

The child’s teaching program is individualized according to its school and with the help of its parents and teachers.

A “Little Book “ records information to be shared between the hospital and the school.

Patient

Paul Degros: 02/739 87 82

Opening hours

Phone reception from 8:00 to 11am and appointments.

Down Payment and Rates

Down payment depends on room type selected.

For more information, please call booking service

Temporary invoice during hospitalization

Renewable every 7 days.

Money and Legal

Paul Degros: 02/739 87 82

Payment

Bancontact,cash, credit cards except American Express.