Saint-Pierre University Hospital

Emergency Phone Number

02/535 43 60

Address

Rue Haute, 290

1000 Brussels

Phone

02/535 31 11

Admission Phone Numbers

02/535 40 23 - 02/535 40 14

Website

www.stpierre-bru.be/fr/patient/indes.html

Neonatal Intensive Care (NIC) and Non Intensive Care Unit (N*)

The unit is located in Building “600” on the 11th floor (entrance "Rue aux Laines 105)

Phone Number

02/535 43 17

U611A@stpierre-bru.be

Administration and NIDCAP training

02/535 42 26

benedicte_rudolph@stpierre-bru.be

Head Department Doctor

Professor Dominique Haumont

Team

Neonatologists:

Inge Van Herreweghe

Gwenda Delanghe

Roberta Ciardelli

Elsa Chevalier

Vanessa Gouder de Beauregard

Marie Tackoen

Annick Vlassenrood

Paediatric surgeons:

F. Mergan

M. Potvlieghe

Paediatricians in training

Specialists from other services, cardiologists, radiologists, neurologists work closely with the neonatologists.

Physiotherapist:

Anne Van Vaerenbergh (growth progress, respiratory physiotherapy)

Ward sister

Mrs. Raspé

Social worker

S. Gillis

Administrator

B. Rudolph

Specifications of the Neonatology Unit

The Unit welcomes newborn babies who need specialized care. The babies are not necessarily premature. In some cases they need intensive care after a difficult birth, an infection or a surgical intervention.

Whatever the reason is for the baby to be hospitalized, the presence of the parents is always crucial.

Paediatricians and nurses will explain in details to the parents the given treatment and will invite them to cooperate.

NIDCAP (Neonatal Individualized Developmental Care and Assessment Program)

The aim of this program is to understand the behaviour and language of newborn babies, to assess their developpment and adjust their treatment to their personal needs and comfort.

NIDCAP trainer: Mrs D.Druart

There are two informative brochures available:

1. “Neonatology Unit” Guide

This brochure gives information on every aspect of the unit and the daily life of the baby: nutrition, care, progress, well being, hygiene, NIDCAP program, breast feeding, pain control, psychological help for the parents, explanation of medical terminology…

NIDCAP video: www.youtube.com/watch?v=jQR1iKSFdjs

2. “Back Home” Guide

This brochure gives all the necessary advices to parents on how to look after their baby back at home. There is an Association for parents of premature babies “Neonid” which helps the parents for instance by sharing their experiences.

Please contact Mrs L.Dorchy at neonid@co-link.be

Infrastructure and Information for parents

The Unit occupies an entire floor and is divided in two: intensive care and non intensive care unit. In the centre, a glass "Control Tower" allows the medical team to exchange information and look after each baby without disturbing their peace. Most of the rooms are designed for one baby. There are some rooms fitted for twins. Each child has a room designed for his medical needs (luminous intensity, devices, etc.)

Parents can rest in an armchair beside the bed. If the mother wishes to, she can sleep in the room. A lounge fitted with a coffee machine, fridge, microwave, CDs and DVDs players, computer connected to the Internet is open to the parents.

The supply of medical and hygienic equipment is stored in a cabinet system with inside and outside doors so that the stock can be checked and replaced without disturbing the baby and his parents. The unit has insulated floors and walls and has recently been decorated in pastel colours.

Psychologists

Emmanuelle Lempereur

Annabel Piron

Social worker

M. Grippa

Visits

Parents are allowed to visit their child 24 hours a day.

Daytime, 8am to 8pm, entrance "Rue aux Laines" and at night, from 8pm to 8am, through Emergency.

Brothers and sisters (2 to 12 years old) may visit the baby unless they are sick or have a cold. Two voluntary services can look after them from 2pm to 4pm on:

Saturday: "Mamys" tell stories
Sunday: "Babouchkas" play with children

Other visitors may be allowed on parent's request.

Parent and child Room

Rooms with one or two beds are available with the possiblity for the parent to stay the night.

Bathroom or Shower

Meals for Parents

Parents and visitors may order a meal via the nurses. The order must be made before lunch time. Meal vouchers must be bought at Admission.

There is a cafeteria at the 6th floor of Building "300"accessible by a footbridge on the 6th floor of Building "600". The cafeteria offers hot and cold dishes, sandwiches and breakfast.

There is also a snack bar in the main entrance hall.

Housing for Parents

The Association "Julie & Françoise Drion" runs a home welcoming families:

Avenue de la Porte de Hal, 33

1060 Brussels

Phone : 02/534 99 29

Fax : 02/544 02 07

www.jfdrion.org

Shop and Facilities

Newspapers, magazines, basic hygienic items, gifts, cards for television, and post box are in the main entrance hall.

Hot drinks machine in the main entrance hall, Rue aux Laines.

Cold drinks machine in the main entrance hall.

You can receive emails at the following address: webmaster@saint-pierre.be. Emails are delivered to your room. Please give correct details to your correspondent.

By Public Transports

Bus STIB (Brussels)

Take line 27, stop at "Porte de Hal"

Take line 48, stop at "Hôpital Saint-Pierre"

Tram

Take lines 4 or 23, stop at "Porte de Hal"

Underground

Take line 2, stop at "Porte de Hal" or "Hôtel des Monnaies"

Train

Car park

Paediatric Care Phone Numbers

Wing A : 02/535 43 47

Wing B : 02/535 43 48

Head Department Doctor

Professor Jack Levy

Appointments

02/535 43 30

02/535 43 31

Paediatric Head Nurses

Mrs. Annemie Cauwenberg : wing A

Mrs. Françoise Antoine : wing B

"Mother and Child" Head Nurses

Mrs. Yamina Abidli : 02/535 42 79

Specifications of the Paediatric Unit

A large ward of 40 beds welcomes sick children from newborn to 15 year old. Saint-Pierre University Hospital is called "Hôpital Ami des Bébés" (Baby friendly Hospital Initiative - BFHI - worldwide program of the World Health Organization and UNICEF). The Paediatric Unit follows the NIDCAP program (encourage the growth of premature babies in harmony with their own capabilities and rhythm).

For more information visit www.nidcap.org

The majority of hospitalizations concerns infectious infantile pathologies in diverse forms: gastroenteritis, seasonal pneumopathies, HIV, etc.

The Unit also welcomes children who have to undergo surgery (emergency surgery, ophthalmology, urology, otolaryngology, etc.).

The CHU Saint-Pierre takes part in the GIP (Groupe Interdisciplinaire de Parole). The health professionals exchange notes to promote medical and personal progress.

Parents can accompany their child up to the doors of the theatre room and be at their side when they wake up.

Infrastructure

The Inpatient Paediatric Unit is located in Building "Vésale"(Paediatric hospitalization - Neonatology and paediatric emergency).

The Outpatient Unit is located in Building "200".

The unit has recently been redecorated with the inspiration of drawings made by hospitalized children.

Saint-Pierre University Hospital has a full emergency unit with a care room, a small ward and a small theatre room. Each room is decorated with different characters and animals.

The walls and the ceiling of the anaesthetic room are also decorated. The unit has a playroom and a workshop which is part of the hospital's school.

Activities in the Unit

Thanks to donations, children can enjoy a daily workshop led by two educators from the Jules Anspach School.

Wednesday and Friday: artistic and fun activities

Thursday: relaxation and cultural activities (museum and exhibition visits, theatre…)

Visits

Parents are welcome 24hours a day. Other visitors are welcome from 2pm to 7.30pm

Phone

Available in each room. Please pay a deposit at Admission where you will receive a personal code.

Rates

In a ward: 2,50 €/day for the rent and a deposit of 25 € for calls. If receiving calls only, then only 10 € deposit.

In a private room, the rent is included in the charge. Minimum deposit of 10€. Each call: 0,50€ a unit. You will be notified when you need to top up.

There are public phones in the halls.

Mobile phones are not allowed.

Rates

Private room (1 bed): phone service included in the room’s price.

Room of 2 or 4 beds and room of 1 bed (allocated when lack of bigger rooms): 2,73 €/day.

Calls will be charged and added to the final invoice.

To call a patient

It is possible to receive calls from outside the hospital to some private rooms. Dial 02/535 + 4 digits

Television

Each Unit has a lounge with a library and a television. In a private room (1 or 2 beds), you can rent a television which works on a card system at a 24hours rate of 2,50 €. Free access to "Canal +".

Fridge and Microwave

Available in private rooms.

Loan of Books

The volunteers of "The Red Cross" visit the children and their parents, offering them a choice of books every Thursday between 2pm and 4pm.

Psychological Support

A psychologist gives support to the children and their families.

Intercultural Mediation

The CHU Saint-Pierre offers translations in more than 47 different languages. Ask for a translator via the nurse and a member of the hospital will come and see you during the hospitalization of your child. If necessary the hospital will call on outside help and you will receive an appointment with a translator.

More information, call

02/535 48 22

Complaints Department

Advisor

Mrs.Carlier

The written complaint must be sent to the "Cellule Qualité" (Quality Department):

CHU Saint-Pierre

Rue Haute 322

1000 Brussels

Or phone 02/535 32 62

Spiritual Support (religious and secular)

Each advisor can be contacted via the nursing staff or call 4013

General Religious advisor

Mrs. Anne Carlier

02/535 32 62

Civil Advisor

Mrs. Nicou Bollu: 02/649 03 91 or 0477/24 24 18

Jewish Religion

Mr. A. Dahan : 02/376 66 72

Mr. A. Guigui : 02/427 41 88

Mr. Benirizri: 02/215 28 89

Catholic Religion

Mr. Vincent Ferrant : 02/535 46 99 or 0497/76 71 63

Orthodox Religion

Mr. P. Paliamanakis : 02/503 12 76 or 0498/52 83 52

Islamic Religion

Imam mobile phone : 0495/60 68 91

Exécutif des Musulmans de Belgique : 02/210 02 30

Anglican Religion

Mrs. P. Robbins van Rijn: 02/375 23 20 or 0475/50 05 33

Chapel

A chapel is located on the 5th floor of Building "500" accessible by the entrance Rue Aux Laines.

A meditation room is available for the parents to relax, unwind, pray, meditate, etc…on the ground floor in the hall leading to Building”600”

Social Department

Head: Mrs. Caïnas

Opening hours: Monday to Friday, from 9am to 12pm

Social Assistant for the Paediatric Unit

Mrs. Grili    

02/535 48 83

Social Assistant for the Neonatology Unit

Mr. Charles Zampi

02/535 47 01

Volunteers

A Volunteer's Team helps in many areas: reception, guidance, support, activities…

Call 4013 or 4808, bip 66/3004

Monday to Friday from 8.30am to 12pm and from 1.30pm to 5pm.

Activities at the Workshop

Group activities: DIY, decorations, games, cooking, indoors and outdoors activities Individual activities: puzzle, drawing, computer, play station, etc.

Special activities: music, clowns in the hospital, djembe, cinema, psychomotricity, etc.

No activity is compulsory. The child is free to opt for an individual or a group activity. Games are available for children who need to stay in their bedroom for medical isolation.

Patient Billing

Mr. Philippe Ransbotyn

02/535 41 05 (from 8am to 12pm or by appointment)

Down Payment and rates

Except for the television, there is no supplement in a ward.

Supplements are required for private rooms with 1 or 2 beds.

The down payment is based on the facilities: fridge, phone, television, etc…

If you don’t benefit from the Health Insurance fund, a down payment will be required.

Temporary bill during hospitalization, updated every 7 days.

Money and Legal

Phone: 02/535 37 10

Fax: 02/535 33 08

contentieux@saint-pierre.be

Opening hours: Monday to Friday, from 9am to 12pm, and Wednesday also open from 2pm to 4pm.

Entrance Rue Aux Laines, 105

Payment

Cash, Bancontact, Mistercash, Visa, Eurocard-Mastercard, American Express, Proton