Universitair Ziekenhuis Brussel

Phone Number

24 hours/day

02/477 51 00

Address

Avenue du Laerbeek 101

1090 Brussels

General Phone Number

02/477 41 11 - 02/477 77 80

Admission Phone Number

02/477 77 85

Visits

Neonatal Care Unit

Strictly observe all the caution rules before entering the Unit.

Leave your coat, bag and jewellery in a locker. Wash carefully your hands.

To preserve a good relationship between parents and the newborn hospitalized baby in the Neonatal Care Unit, a webcam is available for parents, allowing them to see their child via Internet. This facility can be also used by the grandparents, family or friends.

Brothers or sisters of the hospitalized baby who are not allowed in the room can be looked after by someone of the Admission Service (office hours and on appointment).

The nursery nurse will explain the brothers and sisters the medical condition of the baby trough pictures, games, stories, etc.

Brothers or sisters who are ill can’t visit the premature baby because of the important risks of infection.

The Unit has 2 mother and child rooms where parents can sleep if necessary.

Parent and Child Room

Parents may spend the night with their child in each room.

Overnight stay without meals in a common room: 9,68 €

Overnight stay including 3 daily meals in a common room: 9,68 € + 16,41 €

Overnight stay without meals in a private room: from 7,50 € to 18,60 € extra charge

Overnight stay including 3 daily meals in a private room: 18,60 € extra charge and 16,41 € per night.

Parents are invited to make the bed and to keep the room tidy.

Bathroom or Shower

Common Showers and toilets are available for the parents in the corridor.  

In the Unit K1 (0 to 4 years), there is a bath for children in each room.  

In the Unit K2, There is a washbasin in each room.

Meals for Parents

Parents who wish to order a meal are asked to do so before 10am.

Kitchens in the unit are also available for parents to heat up their meals.

There is a choice of tea or coffee for breakfast.    

Main entrance cafeteria opening hours: from 8am to 7:45pm during the week and from 12:30am to 7:45 at the weekend.

Children’s hospital cafeteria opening hours: from 9am to 2:45pm during the week. Closed at the weekend.

The cafeterias are open to patients and visitors in a quiet environment where they can have drinks and sweets.

Not more than 2 glasses of alcohol are allowed per person.

Shops and Facilities

Rest Room

A relaxing room equiped with a television, a fridge, a microwave, a fresh water fountain and an electric cooker is available to the parents.  

Beverage automatic machines are available in the corridors near the lifts.

Several shops for patients and visitors are to be found in the main hall.

In the gift shop, at the main entrance, you will find books, newspapers, magazines, comics, basic hygienic items, fruits, sweets, drinks, flowers and plants, phone cards, public transport tickets and stamps.

Opening hours :

Week : from 9am to 7pm – Saturday : from 1:30pm to 6pm – Sunday: from 1:30pm to 7p.

Phone number : 02 477 87 84

Cash Points are available in the main hall, near the Newspaper shop and the Hairdressers. A ING Bank is also under construction.  

4 Public Phones :in the main entrance, in the entrance of the Polyclinic, at the entrance of the Children’s Hospital and at the Emergency.

Coins or cards may be used. (Cards for sale in the gift shop).

General Phone Number : 02 477 41 11.

Toilets for visitors are located in the main entrance and at the first floor, near the visitors’lifts.

Beverage automatic machines are available on each floor, near the visitors’lifts.

At the second floor, near the visitors’s lifts: fresh water fountain and sweets.  

Near the door of the main entrance: Post box. Stamps for sale in the gift shop.

Toilets for the visitors are at the main entrance and at the first floor, near the elevators for visitors.

Beverage automatic machines are available on each floor, near the elevators for visitors.

At the second floor, near the elevators for visitors : fresh water fontain and sweets.

Near the door of the main entrance : Post box.
Stamps can be found in the gift shop.

By car

The Avenue du Laerbeek is accessible from the ring of Brussels (RO : Ring West)

From Zaventem, take the exit 9. Arriving at the Chaussée de Bruxelles, continue on the left handside. At the first trafic lights, follow straight on. You are on the Avenue Arbre Ballon. Follow the signpost UZ Brussel.

From Gent take the exit 9. You arrive on the Avenue Arbre Ballon. Go straight on and follow the signpost « UZ Brussel ».

By public transport

Train

From “Gare du Nord” (Brussel North Train Station), take the bus 14 to the UZ Brussel.

Bus STIB

Route 13, 14, 15, 53 : stop at "UZ Brussel"

Bus De Lijn

Route 820

Underground

Station Simonis then the bus 14 or 13 to the UZ Brussel

Car Parks

Paying car park in front of the main entrance, free for parents who spend the night at the hospital with their child. Ask the members of the Paediatric Unit for a free ticket.

Phone Numbers

Paediatric Registrar

Paediatric Specification

Consultations are at the ground floor (level 0), main hall entrance n°3

The Children Hospital of the UZ Brussel has the same specialities as a general hospital for adults.  

Each Department has its own Registrar.

After a surgical operation, parents have access to the post-anaesthetic unit to assist the child’s recovery.   

In the Day Hospital, drinks and hot meals are available for the child after the operation.

Some delicate medical acts are being done under sedation to preserve physical and mental comfort.

Infrastructure

Waiting rooms and corridors are decorated with drawings designed especially for children as well as the little playground with a wooden abacus, rocking horses, and a little slide.  

Activities in the unit

Clini-clowns are coming in each room.

Children can watch films for free when they are hospitalized in the Day Hospital.

Visits

Main Paediatric Unit

From 2 pm to 7pm for parents

Sterile Area Unit : from 1:30pm to 2:30pm and from 6pm to 7:30 pm

Intensive Care Unit: for 5 minutes only, maximum 2 persons at one time (except for the parents)

If you or a family member is sick, you are not allowed to visit the child.

Neonatal Care Unit

Strictly observe all the caution rules before entering the Unit.

Leave your coat, bag and jewellery in a locker. Wash carefully your hands.

To preserve a good relationship between parents and the newborn hospitalized baby in the Neonatal Care Unit, a webcam is available for parents, allowing them to see their child via Internet. This facility can be also used by the grandparents, family or friends.

Brothers or sisters of the hospitalized baby who are not allowed in the room can be looked after by someone of the Admission Service (office hours and on appointment).

The nursery nurse will explain the brothers and sisters the medical condition of the baby trough pictures, games, stories, etc.

Brothers or sisters who are ill can’t visit the premature baby because of the important risks of infection.

The Unit has 2 mother and child rooms where parents can sleep if necessary.

Phone

Phone utilization in K1 and K2 Units : to call outside, use the XL-Call cards, available at the Admission of the Children’s Hospital, at the main entrance or at the Phone centrale.

Card’s prices : 5 or 10 €

Phone prices: 0,40 € /per 2 min. Phones are also available in the main entrance of the Children’s Hospital.

To call a Patient

Dial 02/477 7 followed by the room number

Television

Free in the Children’s Hospital

Fridge and Microwave

A day lounge full equiped with a television, a fridge, a microwave, a fresh water fountain and an electric cooker is available for parents.

Loan of Books

For longer periods of hospitalization, games, video’s, and a computer may be available.

Psychological Support

Support will be adapted to each pathology. Several psychologists work on each ward. Parents are being followed as well as their children.

Intercultural Mediation

The Social Service hold a permanence for translation, in the morning.

Languages : Russian, Arabic, Berberian, Turkish, French.

If necessary, the Hospital will call a specialized translator.

The Hospital works with internal and external cultural mediation services.

Complaints Department

Mieke De Win

ombudsdienst@az.vub.ac.be

Avenue du Laerbeek, 101

1090 Brussels

02/477 70 70

Spiritual Support (religious or secular)

The Social Services contact an advisor of each religion or a secular advisor.

The persons contacted are accustomed with patients suffering from heavy pathologies.

For more information, please dial 78 19 or 55 87

A specific local for each religion is situated in the hospital. Possibilities of moral,  spiritual or religious assistance.  

Social Services

02/477 88 01

The secretary will help you to contact the social nurse of your child’s unit.

Person in charge of the Service

Mr. Maurice Vilrokx

Opening hours : from Monday to Friday

Social Nurses in charge ot the Paediatric Unit :

Mrs. Mahjouba Hamddan Lachkar

Diabetology

02/ 477 88 01

Angélique Tijtgat

Cystic fibrosis

www.mucojette.be

02/ 477 88 01

Mrs. Sara Barré

Neurology

02/477 88 01

Mrs. Ann Van Breedam

Maternity, Neonatalogy, termination of pregnancy

02/477 88 01

Mrs. Mie Vanhorenbeeck

Genetics

02/477 88 01

Mrs. Wendy Standaert

General Paediatrics, Oncologic Paediatrics

02/477 88 01

Mrs. Marijke Bruggeman

Paedopsychiatry

02/477 88 01

Volunteers

Volunteers welcome patients at the Admission desk and help them to move in the hospital.  

Associations

The "Ziekenhuisclowns" (clinic clowns)

Courses are not organized as type 5 school.

A teacher payed by the hospital deals with the general teaching and homeworks with the children a few mornings a week and keeps a link with the child’s school.

The lessons (primary and secondary level) take place in the playroom (level -1).

Patient Billing

Person in charge

02/477 55 40

Fax : 02/477 55 45

Payment Planning

02/477 55 26

Opening hours

From 8am to 4pm

Down Payments and Rates

A 50 € down payment is charged for a child hospitalized in a common room and 125 € for parent and child room, including the overnight stay and meal of the parent.

For the beneficiaries of the Increased Intervention (BIM), a 50 € down payment is charged for a common room.

Day hospitalization : down payment of 25 € for a private room.

A down payment is charge every week.

Litigation

02/477 55 34 or 02/477 55 36

In case of difficulties in the payment of your bills, please contact 02/477 55 26 in order to obtain a payment plan.